All returns must have a fully completed Report Form. Any goods received without the appropriate paperwork will not be processed until the correct paperwork is received. Failure to provide the completed paperwork within 91 days will result in the goods being destroyed.

Any colouring, toning (including silver and purple shampooing) or tinting of extensions is done entirely at the customer’s own risk and we will not test, refund or exchange any extensions that have been exposed to the above. All hair extensions must be returned in the original product colour.

We must receive the item(s) within 7 days of the complaint being made, this will then be examined and inspected by our dedicated Quality Control Department.

Goods are not considered faulty if their condition deteriorates due to poor management including heat damage, incorrect aftercare or poor application of extensions. If no fault is present, or the item(s) has been damaged or coloured in any way, the goods will be returned to the customer at their own cost and we will not refund or replace the goods. Please note that testing of faulty item(s) extensions can take up to 30 days.

We do not guarantee the use of our hair extensions whilst on holiday/in warmer climates for various reasons.This includes discolouration of the hair when coming into contact with swimming pool chlorine, sea water and the hair drying out through excess heat. We strongly advise all customers using hair extensions to avoid both chlorine and sea water as this can damage hair and hair colour. Likewise it is advised to remove all semi precious jewellery before swimming. 

NiiYii will not be held responsible for any additional expenses due to faulty goods e.g. removal or re-application costs. We recommend that a qualified professional applies any professional hair extensions and that customers are to have a consultation before any permanent extensions are applied.

The goods are the responsibility of the customer until they reach NiiYii's warehouse. Please ensure all items are packaged properly to avoid transit damages. Any returned goods that we receive which are outside of this Returns Policy will be defined as “In Dispute”. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you at a cost, otherwise they will be destroyed within 91 working days from their receipt back to us.

Order Cancellation: Pre-Shipment

If you wish to cancel an order or part order transaction before it is shipped, please do so immediately via telephone or via email. Cancellations made via email will be timed at time of reading, not sending or receipt. You will not be charged any penalty and your payment method will also be cancelled. If the order has been shipped, then the Post-Shipment cancellation policy will apply.

Order Cancellation: Post-Shipment

You may cancel your order up to 14 working days from receipt of your purchase. All goods must be returned in an unopened and unused state for refund. Returns Policy – Cancellation of Order

All goods purchased from NiiYii online may be returned for refund or exchange within 14 days from receipt of delivery. Before sending the parcel back to us, please ensure that you request a Returns & Exchanges form via email or you can download from our website. Click here to download.

We try to make refunds within one week of receipt back to us, though promise to make all refunds within 14 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

Please return the goods to the address on the top of your receipt/invoice and fill in the Returns & Exchanges form.

Any returned goods that we receive which are outside of the Returns Policy will be defined as “In Dispute”.

Such In Dispute items will not be refunded or exchanged. A reason for this “In Dispute” decision will be provided. We are happy to re-ship “In Dispute” items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back at NiiYii's warehouse.

We are sorry, but due to false promises in the past, we are unable to replace or exchange an item until the original parcel is returned to NiiYii. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.