GENERAL F&Q

What is your return & exchange policy?

Please head over to our Returns and Exchanges page (here) for a full breakdown of our policy.

Do you ship worldwide?

NiiYii does provide international shipping. We offer free shipping to UK, EU & USA on orders over £100

We do ships to other countries outside these regions but individual shipping quotes will be provided. 

we have teamed up with DPD & DHL to ensure you’re provided with your order in the fastest possible time at the lowest possible cost.

Do you offer consultations / advice?

Yes! We want you to get the best products for your needs and so will offer you impartial advice on the best product to achieve this.  Please feel free to ask as many questions as you like and we’ll try to answer as many as we can.

What courier service do you use?

we have teamed up with DPD & DHL to ensure you’re provided with your order in the fastest possible time with the lowest possible cost.

For more information on DHL then please head over to their website Dhl.com

For more information on DPD then please head over to their website dpd.co.uk

How long is order processing and delivery?

Please read our shipping and Delivery information (here)

What payment methods do you accept?

We currently accept PayPal, Visa, MasterCard,  Maestro and Bank transfer